When renting a car, it is easy to focus mainly on the price and on the model or category of the vehicle. However, there are other details of the service that can be considerably important once the time comes to collect the car, use it and return it. The way the car is delivered at the airport, the driving requirements, the kilometres included, the insurance coverage, roadside assistance or even what happens if the flight is delayed can make important differences between a simple rental experience and a considerably more complicated one.
For this reason, before choosing a car rental company in Fuengirola or at Málaga Airport, it is advisable to know exactly what the service includes and how it works in practice. These are aspects that may not seem particularly relevant when making the reservation, but which become much more important once the journey has already begun.
At Inmocoches Car Hire, the service is designed so that the customer knows the main rental conditions in advance and is clear about how the collection is carried out, what is included in the price, where the vehicle can be used and how it must be returned. During the booking process, you will always have the rental conditions available, and in any case, we are at your disposal should you wish to call us by telephone to resolve any questions you may have, or to discuss possible car models and conditions in your particular case, so that you always know what you are going to get, what the price is and what the conditions are. In this way, you can enjoy complete peace of mind before and during the rental.
Collecting the car in Fuengirola or at Málaga Airport
One of the most important issues is precisely the delivery of the vehicle. In Fuengirola, Inmocoches has offices on Carretera de Mijas and Calle Hernán Cortés, where the car is prepared for the customer’s arrival. There is also the possibility of collecting the vehicle at Málaga Airport. In this case, staff wait for the customer in the arrivals area of Terminal 3 with an Inmocoches Car Hire sign to make it easier to find each other. In addition, when the customer provides the flight number correctly, the company can check for possible delays and adapt the delivery to the actual arrival time of the aircraft.
This may seem like a minor detail, but it is quite important when travelling by plane. A flight delay should not simply become a problem because the customer has been unable to arrive at the time initially scheduled to collect the vehicle.
It is also possible to request delivery or collection at a hotel or private address, subject to availability and according to the applicable rate. On the Costa del Sol there are a multitude of accommodation options, hotels, apartments and rental properties, and if this type of delivery is more convenient for you, we can adapt to your needs.
What the rental includes
The rental price includes the vehicle from the reserved category, VAT, one additional driver and up to 300 kilometres per day. Collection and return at the Fuengirola offices and 24-hour roadside assistance are also included.
The vehicle is rented by category, so the reservation does not necessarily mean receiving a specific unit of a particular model. What is guaranteed is a category with similar characteristics in terms of size, capacity and conditions of use. This is important to bear in mind because sometimes a car from the same category and at a similar level may be provided, but not exactly the model shown in the booking area. If you are really interested in a particular model, please contact us and we will be able to tell you which vehicles are available.
The 300 kilometres included per day are another aspect worth bearing in mind. The rental does not offer unlimited mileage, so anyone planning to make a large number of journeys should approximately calculate the distance they are going to travel during their stay.
Driving requirements
To rent a vehicle, it is necessary to present the appropriate documentation and meet certain basic requirements. The driver must be between 25 and 75 years old and hold a valid driving licence that has been held for at least two years.
It is also necessary to present a valid identity document or passport and a valid credit card for payment and the rental security deposit. The second driver, where applicable, must be authorised and must also meet the established requirements.
These are conditions that should be checked before travelling, especially when the person who will be driving is not the person who made the reservation.
Where the vehicle can be used
The vehicles can be used in Andalusia and Gibraltar. This geographical limitation is important because not all journeys that may seem reasonable from Fuengirola are necessarily permitted under the rental conditions. In general, people visiting Fuengirola tend to have other nearby towns as their destinations, and sometimes travel to visit some of the Andalusian provincial capitals. Therefore, for the vast majority of tourists visiting the Costa del Sol, this restriction on leaving Andalusia is not a problem.
The vehicle must also be used in accordance with the established conditions: traffic regulations must be respected, unauthorised persons must not be allowed to drive, and uses that could be considered inappropriate should be avoided, such as driving on tracks, beaches, circuits or particularly damaged terrain.
The objective is simple, and this is how we like to explain it at Inmocoches: the vehicle should be used as a rental car intended for normal road travel, not for activities for which it has not been hired.
Fuel, insurance and assistance
Fuel is the customer’s responsibility and the vehicle must be returned with the same fuel level as when it was delivered. If it is returned with less fuel, the corresponding cost for the difference and the established refuelling service will be applied. In these cases, the advisable thing to do is to plan a visit to a petrol station on the last day, and in a moment you can make sure that the car is returned with the same amount of fuel as when it was delivered.
As for insurance, the rental includes compulsory third-party liability insurance with an excess. There is also the possibility of taking out comprehensive insurance with no excess, depending on the vehicle category and the applicable conditions.
It is important to understand that no insurance coverage means that any damage is automatically covered. Certain situations, such as those related to negligent use of the vehicle, damage to the underside of the car or loss of the keys, may be excluded. For this reason, it is advisable to know the specific conditions of the coverage chosen before starting the rental. Likewise, the best approach is always to reduce risks so that it is genuinely not necessary to make use of the insurance.
In the event of a breakdown, the customer also has access to 24-hour roadside assistance. If an accident occurs, it is important to collect the details of the vehicles and drivers involved, inform the company of the situation and follow the relevant instructions. In reality, the good condition of the roads throughout this area greatly reduces the likelihood of having an accident, although it is true that when driving you do not have control over what other drivers do, and one of them may make a reckless manoeuvre.
Returning the car is also part of the service
The rental experience does not end when the car is parked. The vehicle must be returned on the agreed date, at the agreed time and in the agreed location. At Málaga Airport there are specific instructions for returning the vehicle, while in Fuengirola it can be returned at the designated offices.
There is a one-hour grace period in relation to the scheduled return time. If you need to extend the rental, it is not enough to notify us by telephone or email; you must go to an office to formalise the corresponding extension, provided that the vehicle is available.
It should also be borne in mind that returning the vehicle before the scheduled date does not automatically mean that the unused days will be refunded.
Ultimately, car rental service is not simply about having a vehicle for a few days. How easy it is to collect the car, the assistance provided in the event of a flight delay, the kilometres included, the insurance conditions, assistance in the event of a breakdown and the way the vehicle is returned are all part of the experience just as much as the car itself.
Knowing these details before making a reservation makes it possible to compare the different options in a much more realistic way. Price remains important, but it is also important to know what lies behind that price and what the customer can expect when the time comes to use the vehicle.
If you wish, you can now check which cars we have available for the dates of your trip. You can make your online reservation for any rental car that is available in our fleet.